Refund policy

Last Updated: May 14, 2026

1. Our Satisfaction Guarantee

At Bloomvae Wellness, we stand behind the quality of our products. We offer a 60-Day Satisfaction Guarantee on all purchases, subject to the conditions outlined below.

We want every customer to have a positive experience — but we also reserve the right to protect against misuse of this policy. Refund requests that do not meet the conditions below will not be approved.

2. Eligibility for Returns and Refunds

To be eligible for a return or refund, ALL of the following conditions must be met:

a) Time Window

Your refund request must be submitted within 60 days of your delivery date — whether the product is opened or unopened.
Requests submitted after this 60-day window will not be accepted under any circumstances.

b) Proof of Purchase

A valid order number and the email address used at checkout must be provided.
We reserve the right to verify your purchase in our system before processing any refund.

c) Product Usage Requirement (Opened Products)

For opened products, you must have used the product consistently for a minimum of 14 days before submitting a refund request.
Dietary supplements require time to work. Refund requests submitted without a reasonable trial period will not be accepted.
Requests citing dissatisfaction after less than 14 days of use are not eligible.

d) Product Condition (Unopened Products)

Unopened products must be in their original, undamaged packaging with the seal intact.
We reserve the right to refuse a refund on any returned product that shows signs of tampering or damage caused by the customer.

e) Quantity Limits

Refunds on opened products are limited to a maximum of one (1) bottle per household, regardless of order size — even if the bottle is fully used.
Any additional unopened bottles from the same order may also be returned for a refund, provided they are sealed and undamaged.
Customers who have previously received a refund are not eligible for an additional refund on future orders.

3. What Is Not Eligible for a Refund

The following are explicitly excluded from our return and refund policy:

Requests submitted after the 60-day window
Opened products used for fewer than 14 days
More than one opened bottle per household
Orders placed with a discount code greater than 30% off
Subscription orders cancelled after the renewal charge has already been processed
Products damaged due to improper storage or handling by the customer
Digital products, e-books, or bonus materials
Shipping costs are non-refundable in all cases

4. How to Request a Refund

To initiate a refund request:

Email us at [YOUR EMAIL] with the subject line:
"Refund Request – Order #[Your Order Number]"
Include your full name, order number, and the email address used at checkout
Briefly describe your reason for requesting a refund
For opened products: confirm that you have used the product for at least 14 days

We will review your request and respond within 1–2 business days.

Do not ship products back before receiving written approval from us. Unauthorized returns will not be accepted and will not be refunded.

5. Approved Refunds

If your refund request is approved:

Refunds are issued to the original payment method only
Processing time is typically 5–7 business days after approval, depending on your bank or card issuer
You will receive a confirmation email once the refund has been processed
We do not issue refunds via cash, check, gift card, or store credit unless we determine it appropriate at our sole discretion

6. Return Shipping

If a return shipment is required (unopened products), the customer is responsible for all return shipping costs
We recommend using a trackable shipping method — we are not responsible for returned packages that are lost in transit
Returned products that arrive damaged due to insufficient packaging will not be refunded

7. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, contact us within 7 days of delivery at [YOUR EMAIL] with:

Your order number
A clear photo of the damaged or incorrect item and packaging

We will send a replacement or issue a full refund at our discretion. This does not affect your statutory rights.

8. Chargebacks and Payment Disputes

We strongly encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. We are committed to resolving all legitimate issues quickly and fairly.

Filing a chargeback without first contacting us may result in:

Permanent ban from purchasing on our Site
Referral to our payment processor's fraud prevention program

If a chargeback is filed in bad faith while a refund has already been issued or is in process, we reserve the right to contest the chargeback with full documentation.

9. Subscriptions

Subscription orders may be cancelled at any time before the next billing date via your customer account or by contacting us at [YOUR EMAIL].
Cancellation requests received after a subscription renewal has already been charged and fulfilled are not eligible for a refund for that billing period.
If you wish to pause your subscription instead of cancelling, please contact us.

10. Important Supplement Disclaimer

These statements have not been evaluated by the Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease.

Individual results vary. Dissatisfaction based on personal expectations of health outcomes does not automatically qualify for a refund unless the conditions in this policy are met. We cannot guarantee specific results for any individual.

11. Changes to This Policy

We reserve the right to modify this policy at any time. Changes apply to orders placed after the updated policy is published. For orders already placed, the policy in effect at the time of purchase applies.

12. Contact Us

For any questions, contact us at [YOUR EMAIL]

Please allow 1–2 business days for a response.